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Case studies have five main objectives, to have employees ask questions that extract key information, diagnose actual cases, define all the different issues involved in the case, make decisions, and formulate principles for handling future situations. Business 305: leadership communication business case study: nordstrom's culture of customer service related study materials and if you have any questions,. Exam case-study / scenario question scenario questions are used in exams and tests as ways for students to show that they can understand and integrate key concepts of the course, apply course theories to a practical context, and demonstrate the ability to analyse and evaluate. To answer these last two case study questions, refer to the leadership case study • inspires and motivates others to high performance b as she considers her.
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